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Most hotels waste a huge opportunity by overlooking a simple yet powerful upgrade in guest experience—and it’s all about what’s on tap. Stuart Rubenstein, US Distributor of By the Glass USA, reveals how sleek, high-tech wine and beverage taps can turn ordinary hotel lobbies into memorable social hubs, boost revenue, and reduce waste—all while impressing guests craving personalized, fun experiences. In this conversation as a part of our Freight Unpacked series, Stuart shares t

Most owners and operators already understand what freight is — but the real competitive edge comes from understanding how it impacts every stage of a hospitality project. Freight isn’t just about moving goods from point A to point B. It’s a strategic force that influences timelines, budgets, installation flow, and ultimately, the guest experience. Over the past few years, hospitality logistics have evolved dramatically. Port congestion, increased carrier demand, supplier con

In today’s hospitality landscape, project timelines are facing a new kind of pressure. Nearly 46% of hospitality companies report increased lead times for essential supplies , according to a recent WorldMetrics.org report. From casegoods and fabrics to lighting, equipment, and specialty finishes, the wait is getting longer — and the impact is being felt across the industry. These delays aren’t happening in isolation. Global freight slowdowns, labor shortages, port congestion

When guests step into a beautifully designed hotel lobby or settle into a perfectly made guestroom, they rarely think about the complex journey every item took to get there. Freight is the invisible engine behind hospitality—delivering everything from linens and lighting fixtures to kitchen equipment, artwork, and the décor that brings a space to life. It’s essential, yet often overlooked. Freight Unpacked is DHD’s new behind-the-scenes series exploring the critical world of